Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange. We also do not refund or exchange due to “Change of mind.”

Please first send us an email outlining the defect and problem you are having to evaluate what we can do to resolve the problem. Please attach Photos or videos of the damaged item to prove damage. If the photo cannot prove the products are damaged, please upload the video.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging condition.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.

14 day Delivery Guarantee Condition

14 day delivery guarantee applies only to all orders upon receipt of email of order/shipment confirmation. Products that cannot make within 14 days of delivery will be notified to customers before any shipment. We will provide a new estimate of delivery time upon shipment. If this is agreed the credit gurantee will not be applicable. The order can be cancelled and a full refund will be issued if you do not wish to proceed.

Refunds

Once your return is received and inspected, we will send you an email within 24 hours to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days dependant on your payment gateway.

Products Damaged

Oz Shoes offers a full refund or a replacement if packages arrived are badly damaged.

If we find that the product does not have a problem, you will need to pay a collection and inspection costs. We will provide reasonable estimate of these costs before return of the product.

Any product damaged claims must be done within 5 days for ordinary products and 10 days for electronic products of the claim.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Coupons

We have the right to refuse, or limit the use of any coupon and/or the subsequent return for any reason, including if guests’ reoccurring behavior becomes disruptive or the items are deemed not to be for the purpose of using or gifting.

Limit of 2 identical coupons per household, per day (unless otherwise noted on coupon).

We do not accept expired coupons.

Item purchased must match the coupon description (brand, size, quantity, color, flavor, etc.). Acceptance of unmatched coupons is against policy.

Coupons are void if copied, scanned, altered, transferred, purchased, sold, or prohibited by law.

The value of a coupon will be applied up to the reduced price of the item and any excess value will not be applied to the transaction total.

We do not give cash back nor do we apply any overages to the remaining items in the transaction if the value of a coupon is greater than the purchase value of the item.

Shipping returns

To return your product, we will provide return shipping details once a claim has been reported.

Responsibility for returning products

You are responsible for returning products that can be posted or easily returned. (unless prior arranged by us)

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Return costs

We are responsible for paying for the shipping costs or collecting faulty products that are large, heavy or hard to remove, such as:

widescreen televisions
beds
installed appliances, like stoves or dishwashers
extension ladders stuck in an extended position.

You are responsible for paying for your own shipping costs for returning your item. If there is a fault found, we will reimburse back to you for any reasonable return costs already paid.

If we finds that the product does not have a problem, there will be collection and inspection costs. that will be pe provided before any returns are made.

Refund and Returns Policy